![]() Only Windows and Mac laptops or Apple iPads are supported at this time. Note: if you are using an iPad to take the exam, you can download the Respondus LockDown Browser app from the App Store.Download and install the LockDown Browser on the computer you will use when taking in-class quizzes.Installation and TestingĪ few days before your first quiz, install and test the LockDown Browser. Update your Software: Make sure your operating system, browser, and Respondus Lockdown Brower are all updated to the most recent version. Please check with your instructor if you do not have a Mac or Windows laptop. Limited functionality is available for Surface Pro tablets. This will also help to determine whether the issue is specific to your computer or a broader issue that needs further investigation.Use Mac or Windows: You will need a Mac or Windows laptop (Linux and Android devices are not supported). Add the above domains to your computer's trusted sites list.įor Macs: it's possible the domains are being blocked through parental Controls, third-party security programs, or network/ISP blocking.ĥ) If the problem persists after following the above steps, try using a different WiFi network.Ħ) Finally, if a deadline for an exam is near, you may want to consider using LockDown Browser on another Windows or Mac computer. To add these domains on your local Windows computer, go to Control Panel Network and Internet and click on "Internet Options." Navigate to the Security tab, then "Trusted Sites". Help-center-respondus-com.s3.įor Windows: These domains may need to be added as "trusted sites" in security settings on the local computer and possibly also to network firewalls or routers. Scroll down until you see "use TLS 1.2" and make sure it is checked.Ĥ) If the problem persists after steps 1-3 above, the problem could be caused by your computer, ISP, or network blocking access to the Respondus servers. You can check this by going to:Ĭontrol Panel > Network and Internet > Internet Options > Advanced tab. Doing this will impact all client browsers, not just Internet Explorer.Īfter resetting the internet options, you may need to restart your computer.ģ) Once you reset your internet options, you should also ensure that TLS 1.2 is enabled on your Windows computer. In the window that opens, select "Delete Personal Settings" and then click on the Reset button. On the Advanced tab, click "Reset" located under the header "Reset Internet Explorer Settings". On the "Security" tab, ensure that your settings are not higher than "Medium". For Windows users, go to control panel and select "Network and Internet." Once there, click on "Internet Options". It's possible that your computer's security settings are blocking access, or you possibly have a firewall or anti-virus software running on your computer or network that is causing the block.ġ) Temporarily relax all anti-virus and firewall software on the computer and try the exam again.Ģ) Reset your computer's internet options. If your computer and/or network is blocking access to this server, the LockDown Browser session will not be permitted to continue. LockDown Browser accesses this server in order to check if an update has been issued by Respondus. When LockDown Browser starts, it must be permitted to access this server: ![]() Please try again later" this typically indicates that security settings or another application is blocking access to the Respondus servers that LockDown Browser uses at startup. When the warning appears, "Update server is not supplying information, or the connection to update server is blocked.
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